Intuit Customer Experience Specialist (Wise, VA)
Foundever - Fort Blackmore, VA
posted 4 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. The position involves handling inbound service calls, which means there is no cold calling involved. Employees will be responsible for driving customer satisfaction through various communication channels, including voice, chat, and email. The role requires navigating through multiple systems and tools to assist customers effectively. Foundever is committed to investing in its employees by providing paid training and ongoing skill development opportunities. In fact, 84% of the company's managers are promoted from within, highlighting the potential for career advancement within the organization. As part of the role, employees will be empowered to take initiative while adhering to established procedures and processes to resolve customer inquiries and complaints. The company prides itself on its award-winning culture, built on over 35 years of industry-leading experience, and emphasizes the importance of improving the employee experience. Employees will thrive in an environment that values compassion and customer service, supported by comprehensive benefits that prioritize financial, physical, and mental well-being. Foundever supports over 9 million customer conversations daily in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of its workforce.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
