Intuit Customer Support Specialist (Morristown, TN)
Foundever - Sneedville, TN
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we pride ourselves on delivering leading CX solutions to our global industry clients, which include customer service, technical support, and warranty options. The role primarily involves handling inbound service calls, ensuring that our clients receive professional and high-quality customer service. You will be the first point of contact for clients, dealing with customers, clients, or third-party contacts and addressing any complaints they may have. This position does not involve cold calling, as all calls are inbound only. In this role, you will be empowered to take initiative while also following established procedures, processes, and systems to provide resolutions for customers. We invest in our people by providing paid training and ongoing skill development opportunities. Our commitment to employee growth is evident, as 84% of our managers are promoted from within the company. You will thrive in an environment that values compassion and customer service, and our paid training and benefits will help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your role. Foundever supports over 9 million customer conversations every day in more than 60 languages across 45 countries. We combine innovative thinking and digital solutions, including self-service, artificial intelligence (AI), and data-driven analytics, with the expertise and empathy of our employees to create meaningful connections and value conversations. Join us in making a difference in the customer experience industry!
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
