Foundever - Sneedville, TN
posted 5 months ago
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. The position involves handling inbound service calls, which means there is no cold calling involved. Employees will be responsible for driving customer satisfaction through various communication channels, including voice, chat, and email. The role requires navigating through multiple systems and tools to assist customers effectively. Foundever is committed to investing in its employees by providing paid training and ongoing skill development opportunities. In fact, 84% of the company's managers are promoted from within, highlighting the potential for career advancement within the organization. As part of the role, employees will be empowered to take initiative while also following established procedures and processes to resolve customer issues. The company prides itself on its award-winning culture, built on over 35 years of industry-leading experience, and is dedicated to improving the employee experience. Employees will thrive in an environment that values compassion and customer service, while also benefiting from comprehensive paid training and a range of benefits that prioritize their financial, physical, and mental well-being. Foundever supports over 9 million customer conversations daily in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of its employees to create meaningful connections and value conversations.