Foundever - Tazewell, VA
posted 4 months ago
At Foundever, we deliver leading customer experience (CX) solutions to global industry clients, including customer service, technical support, and warranty options. This is a full-time on-site position where you will be the first point of contact for clients, delivering professional and high-quality customer service. The role primarily involves handling inbound service calls, ensuring customer satisfaction through voice, chat, and/or email communications. You will navigate through multiple systems and tools to provide effective resolutions to customer inquiries. Our commitment to our employees is reflected in our investment in their growth and development, with 84% of our managers being promoted from within the company. We provide comprehensive paid training to equip you with the necessary skills to excel in your role. You will thrive in an environment that values compassion and initiative, as you will be empowered to take charge of customer interactions while adhering to established procedures and processes. Our award-winning culture is built on 35 years of industry-leading experience, and we are dedicated to improving the employee experience. Working on-site allows you to engage directly with your team and customers, fostering a collaborative atmosphere. We prioritize your financial, physical, and mental well-being, ensuring that you find purpose and fulfillment in your role. Foundever is a global leader in the CX industry, supporting 9 million customer conversations every day in 60 languages across 45 countries. We combine innovative thinking and digital solutions with the expertise and empathy of our employees to create meaningful connections and value conversations.