Intuit Customer Support Specialist (No Outbound Calls)
Foundever - Coeburn, VA
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only, meaning there is no cold calling involved. We pride ourselves on investing in our people by providing paid training along with growth and development opportunities. In fact, 84% of our managers are internal promotions, showcasing our commitment to employee advancement and career growth. The primary function of this role is to be the first point of contact for clients, delivering professional and high-quality customer service. This includes dealing with customers, clients, or third-party contacts and addressing any complaints they may have. You will be empowered to take initiative while also following established procedures, processes, and systems to provide effective resolutions for our customers. The role requires strong communication skills, a problem-solving attitude, and the ability to navigate between multiple systems and tools while assisting customers. You will thrive in this position if you enjoy working independently as well as collaboratively within a team. At Foundever, we foster an award-winning culture built on over 35 years of industry-leading experience and a commitment to improving the employee experience. Our paid training and comprehensive benefits help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your role. We support over 9 million customer conversations every day in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of our employees to create meaningful connections and value conversations.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills
- Ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
