Foundever - Whitesburg, KY
posted 4 months ago
At Foundever, we deliver leading customer experience (CX) solutions to global industry clients, including customer service, technical support, and warranty options. This full-time on-site position is focused on providing exceptional service to our clients through inbound calls only, with no cold calling involved. The primary function of this role is to be the first point of contact for clients, ensuring that every interaction is professional and high-quality. You will be empowered to take initiative while following established procedures, processes, and systems to resolve customer inquiries effectively. Our commitment to our employees is reflected in our investment in their growth and development, with 84% of our managers being promoted from within the company. In this role, you will handle inbound service calls, driving customer satisfaction through various communication channels, including voice, chat, and email. You will navigate through multiple systems and tools to assist customers efficiently. Ongoing training and skill development are integral to this position, ensuring that you are well-equipped to meet the needs of our clients. Foundever prides itself on its award-winning culture, built on 35 years of industry-leading experience, and a commitment to improving the employee experience. You will thrive in an environment that values compassion and customer service, supported by our comprehensive paid training and benefits that prioritize your financial, physical, and mental well-being.