Foundever - Newport, RI
posted 5 months ago
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. The position involves handling inbound service calls, which means there is no cold calling involved. Employees will be empowered to take initiative while following established procedures, processes, and systems to provide resolutions for customers. The role requires strong communication skills, as representatives will need to navigate between multiple screens and tools while assisting customers. Foundever is committed to investing in its employees, providing paid training and ongoing skill development opportunities. The company boasts a culture of internal promotions, with 84% of managers being promoted from within. This reflects the company's dedication to employee growth and career advancement. Foundever supports over 9 million customer conversations daily in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of its employees. The work environment is designed to prioritize the financial, physical, and mental well-being of employees, ensuring they feel a sense of purpose in their roles.