Intuit Customer Support Specialist - Onsite
Foundever - Dandridge, TN
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. The primary function of this role is to be the first point of contact for clients, delivering professional and high-quality customer service. This includes handling inbound service calls, which means there is no cold calling involved. You will be empowered to take initiative while following established procedures, processes, and systems to provide resolutions for customers. Our commitment to our employees is reflected in our investment in their growth and development, with 84% of our managers being promoted from within the company. In this role, you will handle inbound service calls and drive customer satisfaction through voice, chat, and/or email communications. You will navigate through multiple systems and tools, ensuring that you provide the best possible service to our clients. Ongoing training and skill development are integral parts of this position, allowing you to enhance your skills and advance your career with a reliable company. Foundever prides itself on its award-winning culture, built on over 35 years of industry-leading experience, and a commitment to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your role.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
