Intuit Customer Support Specialist (Wise, VA)
Foundever - Big Stone Gap, VA
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we pride ourselves on delivering leading CX solutions to our global industry clients, which include customer service, technical support, and warranty options. The role primarily involves handling inbound service calls, ensuring that our clients receive professional and high-quality customer service. As the first point of contact for clients, you will be responsible for addressing customer inquiries, resolving complaints, and providing information about our services. All calls are inbound, meaning there is no cold calling involved, allowing you to focus on delivering exceptional service to our customers. In this position, you will be empowered to take initiative while following established procedures, processes, and systems to provide effective resolutions for our customers. We invest in our people by providing paid training and ongoing skill development opportunities. Our commitment to employee growth is evident, as 84% of our managers are promoted from within the company. You will thrive in an environment that values compassion and customer care, supported by our comprehensive benefits package that prioritizes your financial, physical, and mental well-being. Foundever has a rich history of over 35 years in the industry, and we are dedicated to improving the employee experience. Our culture is award-winning, and we celebrate both small moments and significant achievements with our clients and each other. With 170,000 associates globally, we support over 9 million customer conversations every day in more than 60 languages across 45 countries. Our innovative thinking, digital solutions, and the expertise of our employees combine to create meaningful connections and value conversations with our clients.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
