Inventory Operations Specialist -Hybrid

Hilton - Orlando, FL

Full-time - Entry Level

Orlando, FL

1,001-5,000 employees

Accommodation

About the position

The Inventory Operations Specialist at Hilton Grand Vacations is responsible for providing exceptional customer service while managing inventory requests and processes. This role involves daily inventory management tasks, compliance with corporate policies, and collaboration with various departments to optimize inventory utilization and meet business targets. The specialist will also assist in maintaining inventory data and support the new HGV Max Membership program.

Responsibilities

• Respond to inventory requests received by the Inventory Management email inbox in a timely and professional manner.
• Perform daily, monthly, and annual room night allocations in alignment with business strategy.
• Create and maintain group block inventory in compliance with department policy.
• Assist with daily out of service requests from properties and manage related inventory issues.
• Process annual future preventative maintenance and refurbishment schedules.
• Maintain affiliated resort partnership reporting and audit unsold developer inventory.
• Process club creation fixed week reservations for new contract sales.
• Monitor and assist properties with current or future reservations.
• Provide suggestions for owner inventory campaigns to improve optimization and occupancy targets.
• Manage Salesforce queue of inventory requests for club members.
• Support the new HGV Max Membership program benefit.

Requirements

• High School Graduate or Equivalent
• 2 or more years of experience in the hospitality industry (e.g., Front Desk, Reservations, Club or Inventory Control areas)
• Strong skillset for data input and working within an operating system
• Basic proficiency in Microsoft Excel and Outlook
• Excellent written and oral communication skills
• Self-motivated, team-oriented, well organized, and able to multi-task
• Strong attention to detail

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance