Inventory Operations Specialist -Hybrid

Hilton - Orlando, FL

Full-time - Entry Level

Orlando, FL

5,001-10,000 employees

Accommodation

About the position

The Inventory Operations Specialist at Hilton Grand Vacations plays a crucial role in managing inventory requests and ensuring compliance with corporate policies. This position is responsible for daily inventory processes, data compilation, and providing high-level customer service to internal stakeholders.

Responsibilities

• Respond in a timely and professional manner to requests received by the Inventory Management email inbox and the HGV Room Request email inbox.
• Perform daily, monthly, and annual room night allocations in alignment with overall business strategy.
• Create and maintain group block inventory in compliance with department policy and contracted group sales.
• Assist with daily out of service requests from properties and manage any related inventory issues.
• Responsible for maintaining affiliated resort partnership reporting and auditing unsold developer inventory.
• Process club creation fixed week reservations for new contract sales.
• Monitor and assist properties with current or future reservations.
• Provide suggestions for owner inventory campaigns to improve optimization and meet targets.
• Manage Salesforce queue of inventory requests for club members in partnership with club and owner services team.
• Support new HGV Max Membership program benefit for cross Shop and Book across the HGV and DRI network.

Requirements

• High School Graduate or Equivalent
• 2 or more years of experience in the hospitality industry, such as Front Desk, Reservations, Club or Inventory Control areas.
• Strong skillset for data input and working within an operating system.
• Basic proficiency in Microsoft Excel and Outlook.
• Excellent written and oral communication skills.
• Self-motivated, team-oriented, well organized, and able to multi-task.
• Strong attention to detail.

Nice-to-haves

• Experience with Salesforce or similar CRM systems.
• Knowledge of inventory management best practices.

Benefits

• Day One medical, dental and vision insurance
• 401K plan
• Paid Time Off (PTO) program
• Extraordinary travel benefits