Investigator VII

About the position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. As part of a collaborative team of public servants, an Investigator VII protects individuals' health and safety by conducting on-site residential surveys, monitoring, and investigations of the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid program providers to assess their compliance with state and federal laws and rules. These include investigations into allegations of abuse, neglect, and exploitation. The RN Investigator will also investigate medication administration issues. This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and may travel to different program providers within a region and across the state. In this front-line field position, a RN Investigator is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing deficiencies/violations against a provider, remedies to correct those deficiencies, and narrative to support regulatory determinations.

Responsibilities

• Conduct on-site inspections, complaint and incident investigations, and comprehensive surveys to determine provider compliance with federal and state health and safety regulations.
• Communicate clearly and accurately with others to provide, exchange, or verify information, answer inquiries, or resolve issues or complaints regarding services provided.
• Conduct exit conferences with program provider staff regarding findings and assist in developing a plan to correct deficiencies.
• Complete inspection or survey reports detailing deficiencies, recommended remedies, and narrative to support regulatory findings.
• Visit HCS program providers to verify correction of previously cited regulatory violations.
• Perform quality assurance reviews of documents prepared by others.
• Develop and implement training for field investigators.
• Participate as a member of other teams within HHSC Long-term Care Regulation.
• Occasionally testify at hearings or in court proceedings.

Requirements

• Must be licensed as a registered nurse by the State of Texas or a state that recognizes reciprocity through the Nurse Licensure Compact.
• Valid driver's license.
• Experience in assessment and documentation of health status.
• Two years of experience providing services in a health care setting as a Registered Nurse.
• Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.

Nice-to-haves

• Knowledge of issues, concerns, and needs of populations at risk in various health care environments.
• Knowledge of nursing principles and acceptable professional standards of patient care.
• Skilled in conducting investigations to verify regulatory compliance.
• Skill in interpersonal relations.
• Skill in preparing detailed written reports.
• Ability to work independently and make appropriate decisions.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Opportunities for career advancement.
• Eligibility for the Federal Public Service Loan Forgiveness Program.
• 401(k) and 457 Programs under the Employees Retirement System of Texas.