Investment Representative Part Time (11 a.m.-3 p.m.)

About the position

American Century Investments is seeking a diverse group of professionals to join our team in our Investment Representative training program. This position sits within our Personal Financial Solutions Client Care Organization, where representatives handle a fluctuating volume of inbound calls from retail investors daily. Investment Representatives work in a highly structured environment to deliver a top-tier client experience and manage various requests, including transactions, account management, and troubleshooting client inquiries. The role offers a comprehensive 4-week, paid training program designed to set representatives on a path to success at our firm. The start date for this class is May 19, 2025.

Responsibilities

• Learn how to cultivate and nurture client relationships and build dedication to our brand by providing efficient, effective, and friendly client service
• Develop a keen understanding and ability to communicate ACI funds, products, policies, procedures, and financial industry knowledge
• Develop foundational understanding of IRS regulations and recognition of tax implications to provide clients value
• Craft new value for clients by offering personalized, relevant investment solutions
• Embed our Service to Sales culture by communicating new opportunities to clients that will benefit their financial situation and the firm
• Participate in continuing education up-training to handle additional call types within different business units from an overflow perspective

Requirements

• Bachelor's degree or an equivalent combination of education and work experience
• Crucial communication and task organization skills
• Sophisticated skill in computer usage and the ability to type 30 WPM minimum
• Ability to practice resiliency, flexibility, and relationship management
• Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.

Benefits

• Competitive Pay: $23.26 per hour starting with bonus opportunity
• Flexible workplace/work from home plans post-training once proficient in role
• Tuition reimbursement
• 401K matching
• 529 match program for eligible dependents with company match up to $1,000 annually
• 10 days paid time off / 11 holidays each year
• Annual Bonuses dependent on employee and company performance
• Business Casual Dress Code
• Free On-Site Parking
• Generous benefits plans and resources
• Opportunities for future career advancement within the department or into other areas of the company, including: Sales, Legal, Information Technology, Accounting, Finance, Operations, Human Resources, and more! 65% of our Associates were promoted to new positions within their first two years.