Kysor Warren Epta Us - Columbus, GA
posted 4 days ago
The Customer Service Specialist IV is responsible for leading a customer service team, focusing on resolving complex billing, technical, and contract issues. This role involves collaboration with the finance team to monitor performance metrics, managing customer communications regarding past-due invoices, and providing guidance to less experienced team members. The position also includes handling escalated inquiries, recommending process improvements, and contributing to hiring and performance evaluations.