IP Network Engineer

Bandwidth - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Telecommunications

About the position

As an IP Network Engineer at Bandwidth, you will play a crucial role in supporting and enhancing our highly resilient global network. This position involves working with a variety of network technologies from multiple vendors, including Cisco, Palo Alto, Ribbon, and Juniper. Your primary goal will be to strengthen Bandwidth's network infrastructure through improved architectures, tooling, and automation, ultimately providing our customers with unparalleled voice quality. You will be involved in troubleshooting network issues, diagnosing problems, and implementing solutions to ensure network stability. Additionally, you will support the evaluation, development, and testing of tools that will enhance Bandwidth's global IP Network. In this role, you will also be responsible for researching, providing recommendations, and implementing designs for both data center and WAN network architectures. Routine maintenance tasks such as software updates, hardware upgrades, and system checks will be part of your responsibilities. You will work directly with both internal and external customers to ensure their needs are identified, understood, and met effectively. Participation in an on-call schedule for off-hours network emergencies and performing after-hours maintenance as required for production changes will also be expected. This position is ideal for someone who thrives in a dynamic environment and is passionate about innovation in network technology. You will have the opportunity to work on exciting projects that are changing the way people communicate, connect, and do business.

Responsibilities

• Troubleshoot network issues (route / switch / firewall / vpn), diagnose problems, and implement solutions to ensure network stability.
• Support the evaluation, development, and testing of tools to strengthen Bandwidth's global IP Network.
• Research, provide recommendations, and implement designs for both data center and WAN network architectures.
• Perform routine maintenance tasks such as software updates, hardware upgrades, and system checks.
• Work directly with internal and external customers to ensure needs are identified, understood, and met effectively.
• Participate in an on-call schedule to be available for off hours network emergencies.
• Perform after hours maintenance as required for production changes.

Requirements

• 7 years experience in IP networking, including experience in working with service provider grade network equipment such as Cisco ASR, Cisco Nexus, Palo Alto, Juniper MX, and Juniper SRX.
• Deep understanding and experience with OSPF, BGP, VXLAN/EVPN, Spanning Tree, MPLS, and IPSEC.
• Excellent analytical and problem-solving skills to diagnose and resolve network issues.
• Experience with Layers 1, 2, 3, and 4 of the OSI model, including hands-on work in data center environments.
• Strong written and verbal communication skills.
• Ability to function independently on tasks and project work.
• Comfortable operating in a Linux environment.

Nice-to-haves

• Development / Scripting experience in a language of your choice is a bonus.
• Knowledge of network security principles and best practices.
• Bonus for experience working in a hybrid cloud environment.
• Experience in training and mentoring junior team members.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo: when you take time off, you're embargoed from working, and managers are not allowed to interrupt your PTO.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for significant life events.
• 90-Minute Workout Lunches and unlimited meetings with a nutritionist.