IP Operations Analyst

$85,280 - $85,280/Yr

TargetCW

posted 4 months ago

Full-time - Mid Level
Remote
Professional, Scientific, and Technical Services

About the position

As an IP Operations Analyst at TCWGlobal, you will play a crucial role in our Legal and Enforcement team, focusing on navigating global safe harbor laws and curbing unauthorized intellectual property uses. This position is essential for guiding rights holders and creators through our policies designed to protect their interests. You will be responsible for reviewing and responding to legal requests and inquiries from rights holders and creators, ensuring that our operations align with legal standards and best practices in intellectual property law. Your primary responsibilities will include the intake and processing of copyright-related requests and inquiries from external parties. This involves thorough review and analysis in accordance with our established policies and guidelines, utilizing internal service tools for investigation and resolution. Clear and effective communication is vital, as you will need to articulate complex legal concepts and decisions both in real-time and asynchronously. You will also be expected to escalate issues and communicate with stakeholders involved in enforcement, ensuring that all parties are informed and aligned. This is a fully remote position based in the United States, requiring a commitment of 40 hours per week on a shift schedule that includes night and weekend hours. Flexibility may be required to accommodate the needs of the team and the demands of the role. The ideal candidate will possess a keen attention to detail and the ability to conduct and communicate analysis around ambiguous fact patterns that require careful interpretation. You will collaborate with a 24/7 team, addressing time-sensitive issues and independently problem-solving efficiently and proactively. Your analytical skills will be put to the test as you perform deep dive investigations into complex cases, ensuring that our operations remain compliant and effective.

Responsibilities

  • Intake and process continuously inbound copyright related requests and inquiries from external parties.
  • Review and analyze requests in accordance with company policies and guidelines.
  • Utilize internal service tools for investigation and resolution of inquiries.
  • Communicate clearly in written form in real time and asynchronously.
  • Escalate and communicate with stakeholders involved with enforcement.
  • Work a shift schedule that includes night and weekend hours, with potential flexibility.

Requirements

  • Utmost attention to detail required.
  • Ability to conduct and communicate analysis around ambiguous fact patterns that require interpretation.
  • Effective collaboration and communication skills for time-sensitive issues with a 24/7 team.
  • Independent problem-solving skills, including proactive deep dive analysis and investigation.

Nice-to-haves

  • Experience in copyright, trademark, or user-generated content enforcement.
  • Proficiency in Google Suite, including advanced spreadsheet knowledge.
  • Experience with professional email correspondence and high volume ticket queue management.
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