IRA Operations Specialist

$60,000 - $70,000/Yr

Fortis Bank USA - Denver, CO

Full-time - Mid Level

Denver, CO

101-250 employees

About the position

The Fortis Bank IRA Operations Specialist is responsible for processing distributions, transfers, and rollover requests for Self-Directed IRA clients. This role emphasizes a strong client experience culture, requiring the specialist to partner with clients and third parties to ensure efficient IRA transactions. The ideal candidate must demonstrate urgency in daily activities and adapt to evolving technology solutions to achieve better results.

Responsibilities

• Deliver a comprehensive, smoothly executed client service experience by providing ongoing support to our clients related to IRA transaction requests.
• Analyze and process client-initiated distributions, transfers, and rollover requests.
• Ensure all transactions are processed accurately and according to client instructions.
• Ensure all documentation related to transactions is appropriately archived and noted within the correct system.
• Process outgoing ACAT transactions and ensure all documentation related to the ACAT is appropriately collected and maintained in Bank systems.
• Ensure all discrepancies are addressed, communicated, and resolved in a timely manner.
• Proactively communicate with clients to advise them of the status of their requests.
• Manage call, chat, and e-mail volume for the IRA Operations team by answering, screening, and forwarding incoming correspondence appropriately.
• Assist in processing outgoing cash transactions within the Bank's trust accounting system (ACH, checks, and wires).
• Develop a fundamental understanding of the banking and retirement industry, as well as a complete understanding of products and services offered to our clients.
• Follow all internal policies and procedures to ensure the bank is operating in a compliant manner.

Requirements

• Bachelor's Degree preferred; High school diploma required.
• Minimum of 3-5 years of experience in trust operations, banking experience a plus.
• Embodies the Fortis Bank culture principles and competencies and consistently demonstrates a positive, ambitious, and solution-oriented attitude with clients and team members.
• Proficient and experienced in Microsoft Office suite products and technology, including but not limited to: Outlook, Microsoft Teams, Word, Excel, and PowerPoint.
• Strong ability to adapt to systems and technology, including but not limited to: banking and/or trust core accounting systems, client relationship management tools, conference room management and teleconferencing systems and tools, and other common office management products.
• Communicates effectively and professionally, both verbally and via e-mail and other chat tools.
• Excellent organizational skills, regularly demonstrating the ability to multitask, prioritize, and manage time efficiently.
• Demonstrates strong interpersonal skills, with the ability to build meaningful professional relationships with senior management and team members.

Benefits

• 401k match
• HSA contributions
• fully paid medical benefits for employee