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SiteOne - Maumelle, AR
posted 2 months ago
About the position
The Bilingual Customer Sales & Service Representative (CSSR) at SiteOne Landscape Supply is responsible for delivering exceptional customer service to both commercial and residential clients in the green industry. This role involves managing customer relationships, assisting with inquiries, preparing inventory orders, and identifying sales growth opportunities. The position requires a passion for customer service and the ability to adapt to new technologies and processes to enhance business performance.
Responsibilities
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Requirements
- Minimum of 1 year experience in a retail or wholesale setting, preferred
- Excellent customer service skills
- Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
- Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
- Ready and willing to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience helpful
- Must be able to lift a minimum of 50 pounds
- High school diploma or equivalent preferred
Nice-to-haves
- Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
- Inventory management experience helpful
Benefits
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
