IS Customer Service Analyst I - VIRT

Nationwide Children's Hospital - Columbus, OH

Full-time - Entry Level

Remote - Columbus, OH

10,001+ employees

Ambulatory Health Care Services

About the position

The IS Customer Service Analyst I serves as the initial point of contact for Information Services (IS) related issues, providing technical assistance through various channels including phone, email, and in-person interactions. This hybrid role allows for both on-campus responsibilities and remote work, depending on the candidate's preference. The position requires effective communication and problem-solving skills to assist customers and ensure timely resolution of issues.

Responsibilities

• Gathers relevant information to assist in timely resolution of incidents and requests.
• Identifies situations requiring urgent attention, effectively prioritizing and escalating to appropriate tier 2 and 3 resources.
• Provides accurate and timely logging and resolution of issues.
• Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner.
• Assists the IS Service Desk with continuous process improvement.

Requirements

• Bachelor's Degree or relevant experience required.
• Minimum 1-2 years experience providing IT customer support required.
• Excellent troubleshooting and customer service skills.

Nice-to-haves

• A+ certification preferred.
• CompTIA Network+ certification preferred.

Benefits

• Work from home options
• Full-time employment
• Hybrid work environment