Concentra - Addison, TX
posted 2 months ago
Overview: Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better. The IS Operations Specialist I is responsible for monitoring and following runbooks supporting IS Infrastructure and applications, working closely with other teams upon discovery. In addition, they will deliver quality customer service and perform daily incident and task management. This role supports the day-to-day operations of the data center and monitoring of environmental infrastructure. The areas of responsibilities include completion of assigned incidents and tasks, responding to monitoring alerts, updating monitoring systems, troubleshooting and documenting technical issues, and interfacing with end users and business customers. This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks. They also work with vendors on network and application issues and act as a liaison between technical teams and vendors to drive resolution of issues.