IS Technical Support Manager

Douglas County DD Services - Roseburg, OR

Full-time - Mid Level

Roseburg, OR

Social Assistance

About the position

This position performs complex duties, including analyzing user department problems and processes; designing, developing, adapting and modifying systems for user departments; designing, developing, adapting and modifying system-level software and operating systems to support information systems applications. The position requires some after hours and on-call availability.

Responsibilities

• Conduct interviews and fact-finding to obtain information regarding user requirements; analyze needs, processes and procedures of user department; recommend alternative approaches for solutions and enhancements.
• Prepare system specifications based on information obtained from analysis; convert specifications into specific programming language and/or vendor software applications; document new and existing systems for users and information systems staff.
• Install, test, develop and maintain system-level software; maintain and modify operating systems; integrate vendor-supplied software into County systems.
• Participate in departmental planning for procedure and policy changes, budget strategy and equipment/facility needs.
• Serve as project manager for purchased/adapted systems, including acting as team leader, monitoring budget and schedule performance.
• Serve as data base manager; act as vendor liaison; assist with preparation of RFP's; provide support during the procurement process.
• Test and refine system applications to correct errors and ensure intended goals are achieved.
• Train users in the use of new, existing and enhanced systems; train information systems staff on new/revised hardware and software.
• Create new reports and modify existing reports and reporting procedures and prepare/update documentation as required.
• Diagnose and solve problems encountered in existing systems.
• Remain current on technology developments through staff meetings, vendor demonstrations and technical literature.
• Serve as County information systems security officer and as County network systems administrator.

Requirements

• Bachelor's degree in computer science and three years experience in systems analysis/design and system-level programming which includes program management.
• Valid Oregon driver's license.
• Regular and consistent attendance.

Nice-to-haves

• 3+ years of experience managing servers in a mostly Windows, some Linux environment.
• 3+ years of experience with networking/routers/switches.
• 2+ years of experience with virtualization.
• 2+ years of experience working with information security controls (SIEM/AV/Firewall/IPS/etc...).
• 2+ years of experience designing and diagramming complex networks.
• 2+ years of experience with complex and highly available enterprise applications.
• 3+ years of experience leading a technical team.

Benefits

• Excellent benefit package, including medical/vision/dental/long-term disability/basic life coverage.
• County-paid PERS retirement after required waiting periods.
• Onsite childcare available at a discounted employee rate.