ISP (Inside Plant) Engineer I

Spectrum • Los Angeles, CA

381d • $73,200 - $117,200

About The Position

The ISP (Inside Plant) Engineer I is responsible for troubleshooting, support, and maintenance of network elements and connections that support Charter's revenue-generating networks. This role involves providing enterprise-wide tiered support on various services including Voice, Internet, Video, and Core distribution. The engineer will work under moderate supervision to ensure high-quality delivery of signals to the outside plant, utilizing and maintaining a variety of optical and electrical interfaces. The position requires participation in an on-call rotation and adherence to industry regulations and company policies.

Requirements

• Bachelor's degree in Electronics/Technology or Sciences or equivalent work experience preferred.
• Valid Certifications from SCTE BFTS and BDS required within 6 months of employment.
• Minimum of four years of headend technician or electronics/network implementation experience.
• Ability to communicate effectively in English.
• Ability to adapt and change to ensure business success.
• Valid driver's license with satisfactory driving record.

Nice To Haves

• Ability to walk over various terrains in all weather conditions while carrying tools.
• Knowledge of company products and services.
• Knowledge of National Electric Code and National Electric Safety Code.
• Basic understanding of video networking, IP networking, and DOCSIS.
• Knowledge of critical systems elements including HVAC and generators.

Responsibilities

• Support efforts to enhance the customer experience.
• Adhere to the ISP Playbook and business objectives.
• Monitor services for quality delivery assurance.
• Operate ISP test equipment to verify performance.
• Maintain a clean and safe work environment.
• Provide engineering and operational support for technologies.
• Perform troubleshooting and assist with network resolution.
• Install, configure, and operate headend equipment.
• Perform daily checks to ensure HE functionality.
• Install and maintain Ethernet, coaxial, and fiber cabling.
• Troubleshoot and maintain off-air antennas for television and radio reception.
• Install and maintain DWDM optical devices and emergency alert systems.
• Maintain logs and documentation in compliance with FCC requirements.
• Perform facility inspections and ensure compliance with corporate standards.
• Conduct testing and logging as outlined by ISP Playbook.
• Create and implement approved methods of procedure and Change Management Requests.
• Support testing of backup power systems.
• Work on projects of moderate complexity surrounding network planning and optimization.

Benefits

• Comprehensive pay and benefits package
• Incentive-based compensation such as bonuses
• Support for employee well-being
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees