IT Account / Client Success Manager (Microsoft Knowledge Req.)

$75,000 - $90,000/Yr

Gses - Folsom, CA

Part-time,Full-time - Entry Level

Remote - Folsom, CA

Utilities

About the position

The IT Account / Client Success Manager at GroupOne Consulting is responsible for managing client relationships, ensuring client satisfaction, and driving long-term success for both clients and the company. This role involves utilizing CRM software and Microsoft 365 to support clients through their technology journey, focusing on account management, cross-selling services, and strategic planning. The position offers a hybrid/remote schedule after an initial waiting period, emphasizing the importance of customer service and sales acumen in achieving business goals.

Responsibilities

• Manage ongoing client relationships and ensure client satisfaction.
• Utilize CRM software and Microsoft 365 to support clients.
• Cross-sell services to existing clients and identify growth opportunities.
• Collaborate with Professional Services and Managed Services teams to meet client needs.
• Demonstrate a commitment to client success through effective account management.

Requirements

• Bachelor's or associate degree in business, computer science, or computer information systems preferred.
• 1-3 years of experience in Account Management or Inside Sales within the technical field preferred.
• Experience with CRM software for at least 1 year is required.
• Valid Driver's License is required.

Nice-to-haves

• Experience in sales is a plus.
• Strong customer service skills are preferred.

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Bonus opportunities
• Commission pay
• Performance bonus