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IT Administrator
$92,981 - $179,438/Yr
Deloitte - Richmond, VA
posted 2 months ago
Full-time - Mid Level
Richmond, VA
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The IT Administrator role at Deloitte involves providing operational and technical support to the Department of Defense's Far East IT Division. The position requires a strong background in IT support, systems administration, and mobile device management, with a focus on ensuring cybersecurity compliance and facilitating technical solutions across various organizations. The role is critical in helping clients solve business challenges through effective technology solutions.
Responsibilities
- Provide operational and technical support to the Front Office of the DoD FE Command.
- Support includes mobile phone encryption, VPN authentication, Wi-Fi, and conferencing solutions.
- Maintain appropriate cybersecurity certification and training requirements.
- Escalate issues to the Enterprise Service Desk on behalf of customers.
- Adhere to enterprise rules and best practices for hardware and software management.
- Act as a technical liaison between the DoD, OneNet, DISA, and the State Department.
- Analyze technical problems and provide solutions for internal DoD organizations.
- Facilitate technical solutions between different organizations.
- Process customer IT requests and manage service provider interactions.
- Diagnose and resolve IT problems reported by end users.
- Troubleshoot computer hardware and software issues.
- Deploy new technology and ensure compliance with security rules.
- Provide remote support for teleworking users.
- Diagnose and resolve telecom problems and provide mobile device support.
Requirements
- Bachelor's degree in IT/Cybersecurity related field.
- Active Secret Clearance is required.
- 5 years of hands-on experience providing IT support and systems administration.
- 1 year of help desk support specifically for mobile devices.
- Experience providing IT support to a DoD program office.
- Demonstrated experience troubleshooting telephones, mobile devices, and printers.
- Certifications: Security+, MCTS, MCSA.
Nice-to-haves
- Experience with iOS mobile devices.
- Demonstrated experience initiating, installing, and configuring software and hardware.
Benefits
- Discretionary annual incentive program based on performance.
