IT AMI Analyst Intern - Advanced Metering Systems

Firstenergy Service Corporation - Greensburg, PA

Full-time - Intern

Greensburg, PA

Utilities

About the position

The IT AMI Analyst Intern position at FirstEnergy Service Company offers a unique opportunity for students to gain hands-on experience in the field of Advanced Metering Systems. Interns will actively participate in production support and enhancement lifecycle activities, focusing on systems such as the Head-end Collection Engine and Meter Data Management System. This role emphasizes professional development through challenging assignments, on-the-job training, and mentorship, allowing interns to contribute meaningfully to the team while developing their skills in a supportive environment.

Responsibilities

• Drive and participate in the production support and enhancement lifecycle of Advanced Metering systems.
• Investigate and resolve problems related to Smart Meter Operations.
• Provide analytical and operational support to business clients.
• Troubleshoot configuration-related hardware issues with Connected Grid Routers and Industrial Routers.
• Manage the testing and deployment of patches and software upgrades.
• Perform system security administration tasks.
• Collaborate with teammates, vendors, other IT teams, and business clients to resolve issues and correct root causes.
• Facilitate change requests through their entire lifecycle, including requirements gathering, design, construction, testing, and implementation.
• Adhere to IT SOX controls/procedures for data and application changes.

Requirements

• Currently enrolled full-time in a bachelor's degree program at an accredited university/college focusing on Business Administration, Computer Science, Computer/Management Information Systems, or other technology-related disciplines.
• Class standing as a rising Junior or Sophomore.
• Maintain a minimum cumulative GPA of 2.5.
• Ability to work without sponsorship (now or in the future).

Nice-to-haves

• PC or server hardware maintenance experience.
• Experience with relational databases (Oracle, MS SQL, and TeraData).
• Basic understanding of Structured Query Language (SQL).
• Experience installing, configuring, or administering applications.
• Participation in IT software implementation projects or upgrades.
• Understanding of IT change management and incident management concepts and practices.
• Proficiency in Microsoft Office tools such as Excel, Outlook, Teams, and SharePoint.

Benefits

• Full-time paid internship for 14 weeks.
• On-the-job training and challenging assignments.
• Mentorship from a Supervisor and a dedicated IT Intern Program Coordinator.