IT Analyst / Application Programmer

The Timken Company - Iron Station, NC

Full-time - Entry Level

Iron Station, NC

10,001+ employees

Wholesale Trade Agents and Brokers

About the position

The IT Analyst at Timken Company plays a crucial role in providing end-user support while developing skills in application programming and custom shop floor applications. This hybrid position merges traditional IT support with opportunities for growth in software development and manufacturing systems. The IT Analyst will be responsible for ensuring the efficient operation of plant systems and contributing to continuous improvement initiatives. This role offers a unique opportunity for growth, combining hands-on IT support with the potential to develop skills in application development and manufacturing systems. The ideal candidate will be adaptable, eager to learn, and able to balance immediate support needs with long-term skill development. In this position, the IT Analyst will provide expertise in informational systems technologies and cross-functional support on the use of technology tools. They will support business projects across various functional groups and maintain an understanding of the business relationships between multi-functional groups, including corporate systems and divisional groups. The role involves maintaining, enhancing, and supporting the Shop Floor Information System, providing system support and programming as needed, and ensuring compliance with company policies, including user access and disaster recovery protocols. The IT Analyst will also lead and coordinate significant projects, leveraging technology and facility design to improve business and distribution operations. They will be responsible for evaluating and making decisions on computer equipment, operating systems, and program problems, providing help desk support, and resolving user problems. This position requires a commitment to continuous improvement and the ability to balance development and production area needs in a rapidly changing environment, ensuring support for all manufacturing systems on a 24/7 basis.

Responsibilities

• Provide expertise in informational systems technologies.
• Provide cross functional support and direction on the use of technology tools.
• Support business projects across functional groups.
• Maintain/Enhance/Support Shop Floor Information System.
• Provide system support and programming where needed in this facility.
• Provide and maintain system documentation, change request and problem management documentation.
• Understand the plant's information flow, both manual and automated, and their dependencies, providing continual support and improvement in this flow.
• Lead and/or coordinate significant projects including scope, timing, cost, and communication at various stages of the project to different stakeholders.
• Leverage technology and facility design to improve business/distribution operations.
• Responsible for carrying out assignments requiring the development of new or improved processes.
• Evaluate and make decisions on computer equipment, operating system, and/or program problems used at the facility.
• Provide support via help desk facilities and software, resolving user problems and escalating as necessary.
• Ensure compliance with company policies including user access, quarterly reviews, system backup, off-site storage, disaster recovery, and Sarbanes Oxley compliance.
• Utilize techniques, technologies, and implementation methods to deliver prescribed levels of service and drive process improvement in all components of the Timken architecture.
• Resolve hardware or network equipment issues in a timely fashion, either directly or working with others.
• Support site level applications and equipment including SPC, Active Directory, Production Servers, VMware, Veeam, LAN/WAN and networking, Shop Floor DNC, Oracle Shop Floor, among others.
• Maintain and enhance the integration of manufacturing and business systems within the business.
• Provide maintenance, continuous improvement, and major development efforts to an operating facility, balancing development/production area needs and making decisions on priorities in a rapidly changing environment.
• Provide support for all manufacturing systems on a 24 hr/day, 7 day/week basis.

Requirements

• Bachelor Degree in Computer Science with 0-3 years of related experience.
• Demonstrated Project Management Skills.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service skills.
• Adaptability to changing environments.
• Continuous improvement and learning mindset.
• Strong technology skills.