IT Analyst - End User Services

Herman Miller - Zeeland, MI

Full-time - Entry Level

Zeeland, MI

Furniture and Related Product Manufacturing

About the position

The IT Analyst - End User Services role at MillerKnoll focuses on improving IT technologies and processes while providing support to end users. The position involves problem-solving, collaboration with IT teams, and coaching others on basic IT tasks. The analyst will work to uphold service level agreements, identify recurring incidents, and participate in continuous improvement initiatives.

Responsibilities

• Assist in the development and communication of improvements to IT technologies and processes.
• Provide support by solving IT problems and executing solutions.
• Actively seek to learn new IT skills and apply them to work assignments.
• Apply problem-solving skills and execute solutions to problems independently.
• Work successfully in a collaborative, distributed team environment.
• Coach basic IT tasks to others.
• Complete IT tasks within oversight of leadership.
• Follow IT processes & procedures.
• Present work output in a clear and concise manner.
• Seek and receive mentoring from senior level and IT leadership.
• Work with end users and other IT teams to answer technical questions and resolve incidents.
• Uphold Service Level Agreements to ensure timely resolution of incidents & requests.
• Identify recurring incidents and route problems for root cause analysis.
• Provide system enhancement recommendations to better serve end users.
• Participate in the service enhancement process with a focus on continuous improvement.
• Provide technology guidance to other IT teams through knowledge of hardware and software standards.
• Participate in the creation and management of IT knowledgebase articles.
• Participate in the design and delivery of modern endpoint technology solutions.

Requirements

• Bachelor's Degree in Computer Science, Information Systems or relevant academic discipline preferred.
• 3-5 years of professional IT & IS experience.
• Knowledge of current trends and technology to support business partners.
• Proficient understanding of how technology solves identified business problems.
• Broad technology background with experience across end user computing technologies and platforms.
• Knowledge of modern desktop management and mobile device management concepts.
• Experience with application packaging and deployment concepts.
• Demonstrated ability to support multiple technologies and handle multiple projects concurrently.
• Strong ability to solve technical challenges and learn necessary skills.

Nice-to-haves

• Experience with enterprise-wide application management.
• Experience with Tanium, Jamf, and/or SOTI MobiControl.
• Experience with Active Directory and GPOs.
• Experience with desktop virtualization.
• Experience with Endpoint security practices and concepts.

Benefits

• Equal opportunity employment including veterans and people with disabilities.
• Reasonable accommodations for applicants and employees with disabilities.