Family And Children's Service - Tulsa, OK
posted 6 months ago
The IT Analyst II position at Family & Children's Services, Inc. is a full-time role focused on providing Tier 2 support services. This position is essential for ensuring that the organization's technology infrastructure operates smoothly and efficiently. The successful candidate will report directly to the Supervisor of Support Services and will be responsible for a variety of tasks related to computer hardware and software support. This includes configuration, deployment, inventory management, and troubleshooting of desktops, laptops, tablets, and printers. The role also involves user support, assistance, and training in PC skills, as well as network account maintenance and project support as needed. Candidates for this position should possess strong technology skills and the physical ability to perform the required tasks. The role requires a commitment to maintaining a professional demeanor and confidentiality while building relationships with users. The IT Analyst II will also be expected to work independently and cooperatively with other team members, and may be required to be available for after-hours on-call shifts. The position offers a starting pay of $21 per hour, with full-time benefits that include premium medical, dental, and vision coverage, as well as a retirement savings program with employer matching. In addition to technical skills, the ideal candidate will have outstanding interpersonal communication skills and a strong commitment to providing excellent customer service. The role is designed for individuals who are self-starters and can introduce innovative solutions to challenges that arise in the support services environment. This position is a great opportunity for those looking to advance their career in IT support within a supportive and dynamic organization.