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IT Analyst in Business Operations
$55,000 - $75,000/Yr
NeuGroup - New York, NY
posted 2 months ago
Full-time - Entry Level
Remote - New York, NY
251-500 employees
About the position
The IT Analyst in Business Operations at NeuGroup is responsible for analyzing, implementing, and maintaining IT processes and systems that support and enhance business operations. This role is critical for ensuring that IT services are efficient, secure, and aligned with both current and future business objectives in a fast-growing company.
Responsibilities
- Ensure high data quality through governance practices, regular analysis, and setting preventive measures.
- Evaluate, implement, maintain, and improve IT systems to enhance business operations.
- Monitor and manage IT infrastructure to ensure optimal performance, including server security and domain management.
- Develop dashboards and visualizations to provide actionable insights for data-driven decisions.
- Lead strategic IT projects with a focus on long-term improvements.
- Negotiate with vendors, manage IT expenses, and make informed build vs. buy decisions.
- Enforce security protocols and ensure reliable data backups, including anti-spam/phish measures, multi-factor authentication, and system reliability.
- Develop and monitor preventative measures; work with SaaS providers to troubleshoot issues and outages impacting our platform.
- Manage and improve the company’s knowledge base, ensuring it is accessible and inclusive.
- Occasionally build and maintain API integrations between IT systems to ensure seamless data flow and functionality.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Proven experience as an IT Analyst or similar role within business operations.
- Strong understanding of IT systems, business processes, and data analysis, specifically Salesforce.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work collaboratively across teams and with various stakeholders.
Benefits
- A dynamic work environment that fosters innovation and collaboration.
- Opportunities for professional development and career advancement.
- Competitive salary and benefits package.
