IT Analyst - M

Next Step Systems - New York, NY

Full-time - Entry Level

Onsite - New York, NY

Professional, Scientific, and Technical Services

About the position

The IT Analyst is a first-level role responsible for providing technology solutions and support to customers in the New York office. This position involves delivering daily IT operational tasks, facilitating meeting technology events, and participating in IT projects to enhance organizational effectiveness and service delivery. The role requires a strong focus on customer service and technical support, ensuring the operational availability of IT resources and adherence to data security policies.

Responsibilities

• Serve as an effective technical resource to customers for timely assistance and high-quality solutions.
• Facilitate and support meeting technology events and tools including video conferences and presentations.
• Collaborate with departments to ensure accurate scheduling and execution of meetings and events.
• Install and maintain computer software standards according to departmental requirements.
• Work across IT teams to achieve timely escalation and closure of software and hardware issues.
• Maintain the operational availability of office computers and printers.
• Maintain asset management system for accuracy of Firm assets.
• Use call tracking technology to manage service requests effectively.
• Act as a liaison with IT groups and customers, keeping them informed of service request status.
• Participate in IT initiatives, projects, and deployments, promoting effective training and user acceptance.
• Support mobile device technologies and promote remote access tools.
• Facilitate handling of planned service events and unplanned network disruptions.
• Foster data security policies and adhere to Information Security regulations.
• Work beyond scheduled hours as necessary for planned and unplanned work; light travel may be required.

Requirements

• Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes.
• Advanced proficiency in Microsoft Office Suite.
• Advanced proficiency in ServiceNow.
• Advanced proficiency in EMS conference Room reservation system.
• Advanced proficiency in intApp Time.
• Advanced or expert proficiency in remote access architectures, applications and technologies (Citrix, VPN).
• Advanced or expert knowledge of mobile technologies (iOS, iPad OS).
• Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications.
• Advanced or expert proficiency in Inter/Intra/Extranet technologies.
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10).
• Advanced knowledge of customer service principles and practices.
• Advanced proficiency with data security and security applications.
• Advanced proficiency with project management.

Nice-to-haves

• Associate's degree (preferred); bachelor's degree (preferred); or similar work experience.
• 3+ years of experience providing direct support to customers in business solutions, software, hardware, and networking technologies (preferred).
• 3+ years of experience in LAN, WAN, and network systems support and management (preferred).
• 3+ years of experience configuring, installing, and maintaining client PC operating systems and related devices (preferred).
• 3+ years of professional services or law firm experience (preferred).