IT Analyst - Operations Applications

Dolese Bros. Co. - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Nonmetallic Mineral Product Manufacturing

About the position

The IT Analyst at Dolese Bros Co is responsible for providing support to various business-facing IT Operations applications. This role involves consulting with users to efficiently utilize technology, ensuring critical business applications remain operational, and assisting during application upgrades and new software implementations. The position emphasizes customer service, analytical assessments, and collaboration with project managers and business analysts to optimize organizational efficiency.

Responsibilities

• Provide hands-on support with a high level of customer service to users of Operations applications.
• Gather data from multiple sources, perform analytical assessments, interpret results, and recommend possible solutions to reported issues.
• Effectively communicate new issues and resolutions to team members and fully document steps to resolve them.
• Assist Project Managers and Business Analysts to implement information systems that optimize organizational efficiency.
• Assist in defining business and technical requirements based on business problems.
• Assist with planning and monitoring projects and programs.
• Assist Project Managers and Business Analysts in managing requirements at the project level to help fulfill the business need, and to assure valuable results to stakeholders.
• Enable users within Operations to easily help themselves with the goal of keeping the company productive and eliminate IT as a bottleneck to fixing issues.
• Help identify areas of improvement and conceptualize methods on how to be more efficient.
• Assist with training others inside and outside the department on new solutions as necessary.
• Participate in new projects and application implementations as needed.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree in Information Technology, Business, or a related field preferred OR an equivalent combination of experience, training and/or education.
• 5+ years experience supporting IT business applications or operational role required.
• Experience with Command Alkon and Sysdyne Technologies product lines preferred.
• Must possess a strong desire to learn new technologies and systems.
• General knowledge of Microsoft desktop and server operating systems.
• Basic troubleshooting skills required.
• Microsoft SQL skills required.
• Proven hands-on experience supporting Operations applications.
• Good attention to detail and works well under pressure.
• Effective time-management skills.
• Ability to track, manage, and ensure tasks are completed in a timely manner.
• Must possess good analytical and problem-solving skills.
• High organizational skills and prioritization of tasks required.
• Ability to effectively communicate with key stakeholders.
• Must possess and maintain a valid driver's license with good driving record.
• Ability to train professional and clerical staff in routine systems use.
• Ability to establish and maintain effective working relationships with supervisors, technical experts, and other employees.
• Ability to travel to various field locations for work purposes.
• Willingness to work early mornings, nights, and weekends as needed.

Nice-to-haves

• Experience with Command Alkon and Sysdyne Technologies product lines preferred.

Benefits

• Profit sharing