IT Analyst, Quality Assurance

Avelo Airlines - Houston, TX

Full-time

Houston, TX

Credit Intermediation and Related Activities

About the position

The IT Analyst, Quality Assurance position at Avelo Airlines involves supporting the Commercial and Operations teams by ensuring high software quality and user experience for customer and crewmember touchpoint products. The role requires developing and executing test plans, conducting various types of testing, and collaborating with cross-functional teams to maintain quality standards in a dynamic airline environment.

Responsibilities

• Develop and execute comprehensive test plans, test cases, and test scripts based on software specifications and requirements.
• Conduct various types of testing, including functional, regression, performance, usability, and compatibility testing.
• Perform manual testing of mobile apps to identify bugs, defects, and inconsistencies in functionality.
• Identify, document, and report defects using appropriate bug-tracking tools and work with developers to ensure timely resolution.
• Collaborate with cross-functional teams, including developers, program/product managers, designers, and different business groups, to ensure a shared understanding of requirements and quality expectations.
• Participate in requirement reviews and provide feedback to ensure clarity and testability of requirements.
• Perform exploratory testing to uncover hidden issues and potential usability problems.
• Create and maintain testing environments and test data to simulate real-world scenarios.
• Assist in designing and improving QA and UAT standards, methodologies, and documentation.
• Monitor and track testing progress, providing regular status updates and reports to relevant stakeholders.
• Stay updated with industry trends, best practices, and emerging technologies related to software quality assurance.
• Participate in continuous improvement efforts to enhance software development and testing.
• Communicate issues with urgency based on priority and impact.
• Provide product support for post-production support and newly launched products.
• Lead the user acceptance testing as a subject matter expert and collaborate with business groups to review test cases and results and receive sign-off.

Requirements

• High School Diploma or equivalent required
• 3+ years of experience in a similar role.
• Experience with Azure DevOps or similar collaboration tools.
• Experience with the software testing cycle is required.
• Experience testing and validating frequent releases and mid to large product releases.
• Proficient in Microsoft Excel.
• Familiarity with continuous integration and continuous delivery (CI/CD) pipeline.
• Knowledge of software QA methodologies, tools, and processes.
• Demonstrated commitment to quality, testing, and validation.
• Knowledge of airline operation systems to support operations product testing.
• Ability to manage multiple projects/tasks/assignments at one time.
• Excellent oral and written communication skills necessary to effectively present findings.
• Exceptional attention to detail and strong organizational skills.
• Must be able to thrive in a dynamic, fast-paced environment and deliver findings quickly.
• Proven ability to work in a team-oriented and highly collaborative environment with Business and Technology team members.
• Motivated self-starter with a strong work ethic.

Nice-to-haves

• Prior airline industry experience is preferred.
• ISTQB or other relevant certifications (optional but beneficial).
• Experience with automated testing and scripting language is a plus.
• Knowledge of programming languages, database systems, and API testing is a plus.