Danaher - Coralville, IA
posted 4 months ago
Integrated DNA Technologies (IDT) is seeking an IT Analyst specializing in SAP Logistics to join our Information Technology SAP Applications department. This position is remote and offers a unique opportunity to work with a team of experienced professionals dedicated to creating innovative and stable SAP solutions that meet our customers' needs. As a member of our global team, you will collaborate with colleagues to build globally compliant SAP Logistics solutions that adhere to Carrier specifications, Customs requirements, and International shipping documentation policies, ensuring timely delivery to our customers. In this role, you will work closely with the Logistics Business Process Owner and Trade Compliance teammates to accurately diagnose and estimate work on a global scale. You will be responsible for transforming business requests into vendor Statements of Work (SOWs) and ultimately delivering finished solutions. Additionally, you will support an active incident management track, assisting SAP plants and shipping points across the U.S., Europe, and APAC. Your ability to identify root causes and resolve incidents promptly will be crucial in meeting Service Level Agreements (SLAs). You will manage your ticket backlog effectively to minimize aging issues. As part of your responsibilities, you will develop expertise in partner SAP design and business processes, ensuring that all defects and enhancements are thoroughly investigated and communicated to relevant parties. You will act as a liaison between partners and business stakeholders, managing partner work, driving results, and reporting progress accurately and timely. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality SAP solutions that align with our business objectives.