IT Analyst

$135,200 - $174,720/Yr

System One - Tulsa, OK

Full-time - Mid Level

Remote - Tulsa, OK

Administrative and Support Services

About the position

The IT Analyst position at SystemOne is a remote contract-to-hire role focused on leveraging Salesforce Admin skills within a dynamic, agile environment. The successful candidate will work closely with product owners and development teams to ensure a shared understanding of business needs and deliver effective low-code/no-code solutions using Salesforce. This role emphasizes collaboration, continuous improvement, and the application of lean and agile principles.

Responsibilities

• Lead or participate in user story mapping sessions to help product owners break down potential features.
• Detail user stories to capture important snapshots of conversations and prepare them for team refinement sessions.
• Ensure Salesforce Admins, Developers, and Quality Engineers have a shared understanding of business needs.
• Deliver low-code/no-code solutions using Salesforce Admin skills.
• Collaborate directly with developers to confirm assumptions and test code, providing fast feedback.
• Stay updated on Salesforce and nCino releases, features, and best practices.
• Apply lean and agile principles to continuously improve the client's understanding, products, and team.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field, or 3-5 years of directly related experience in Technical Analysis, Data Analytics, Sales, or Bank Operations, or an equivalent combination of education and experience.
• 5+ years of experience in roles such as IT Business Analyst, Technical Support, or System Administration in a user-facing software package.
• 2+ years of experience conducting fit-gap analysis between a software package and business requirements.
• 3+ years of experience facilitating user story mapping sessions with product owners and other subject matter experts to identify Minimum Viable Product (MVP) and break down larger units of work into smaller, prioritized product backlog items.

Nice-to-haves

• Salesforce Admin certification.
• Knowledge of ITIL / IT Service Management best practices.
• Familiarity with lean and agile methodologies.

Benefits

• Remote work opportunity
• Contract-to-hire position
• Competitive hourly rate of $65 - $84