IT Analyst

Herman Miller - Zeeland, MI

Full-time

Zeeland, MI

Furniture and Related Product Manufacturing

About the position

The IT Analyst at MillerKnoll is responsible for defining and designing systems and processes to meet business partner requirements. This role involves collaborating with various business units to implement technical solutions, analyze current and future state processes, and support software development and testing. The IT Analyst will work under the supervision of a Work Team Leader and is expected to manage multiple assignments effectively while establishing positive relationships within IT and across the organization.

Responsibilities

• Estimate requests and develop point of view documents.
• Act as a liaison to multiple business units, representing their needs for functionality and system enhancements.
• Utilize technical expertise to define, design, and implement solutions that meet business requirements.
• Analyze and document current state ('As-Is') and future state ('To-Be') processes in line with project scope.
• Prepare user stories, specifications, technical designs, acceptance criteria, and validation scenarios for system enhancements.
• Map current and revised/new technical architecture, obtaining required sign-offs.
• Design databases, develop technical specifications, and determine unit testing criteria.
• Review project implementation strategy with business partners.
• Assess impact, identify contingency plans, and create conversion specifications.
• Support software development and integrated/functional testing.
• Collaborate with business partners to complete business process documentation and develop system training materials.
• Maintain user acceptance test environment, data needs, and refresh schedule, coordinating with infrastructure personnel.
• Monitor user acceptance testing, log issues, and coordinate with development team to correct code.
• Prepare and coordinate cutover plans and implementation schedules with the infrastructure team.
• Convert and validate data, participate in training in an advisory role, and complete all required documentation, including performance to plan.
• Develop software selection criteria and lead the selection process.
• Perform additional responsibilities as requested to achieve business objectives.

Requirements

• Bachelor's degree or equivalent experience typically obtained by working a minimum of five years in an IT environment.
• Minimum five years of professional information systems work, including an understanding of hardware and software technology, and development methodologies.
• Broad understanding of business processes, information flow, and related systems.
• Ability to view opportunities and solutions from a broad, long-term perspective.
• Ability to work alone, perform as a team member, and lead small-to-medium projects.
• Ability to write SQL queries, coupled with a strong understanding of database structures and relationships to support data analysis and reporting tasks.
• Experience with Agile software development methodologies, including participating in Scrum meetings, sprint planning, and retrospective sessions to ensure continuous improvement and delivery of high-quality technology solutions.
• Successful experience in achieving results on small-to-large projects that involved specifying requirements, testing solutions, documenting processes and procedures.
• Excellent interpersonal skills.

Nice-to-haves

• Functional knowledge of JD Edwards, Oracle EBS or Infor ERP (LN) software is a plus.

Benefits

• Equal opportunity employment including veterans and people with disabilities.
• Reasonable accommodations for applicants and employees with disabilities.