IT and Facilities Support Manager

$80,000 - $100,000/Yr

Pacific Lifestyle Homes - Vancouver, WA

Full-time - Mid Level

Vancouver, WA

Construction of Buildings

About the position

The IT and Facilities Support Manager at Pacific Lifestyle Homes is responsible for providing hands-on technical support, managing IT assets, and ensuring seamless technology operations across various locations including offices, job sites, and model homes. This role is crucial for driving operational efficiency and empowering employees with the necessary tools and technology to excel in their roles, contributing to the company's mission of 'Building Better Lives.'

Responsibilities

• Provide hands-on support for technical issues related to desktops, laptops, printers, phones, mobile devices, and network connectivity across offices, job sites, and model homes.
• Continuously evaluate, provide, and update the technology and tools employees need to excel in their roles, ensuring seamless operations and improved productivity.
• Set up, maintain, and troubleshoot technology, including smart devices, presentation tools, and Wi-Fi networks in model homes, construction sites, and offices.
• Conduct audits of IT assets to ensure proper tracking, usage, and availability, identifying areas for optimization and replacement as necessary.
• Coordinate with external IT service providers (MSP) to escalate complex issues, monitor service tickets, and communicate resolutions with employees.
• Support and manage network infrastructure (LAN, WAN, Wi-Fi, and VPNs) to ensure secure, stable connectivity across all locations, collaborating with MSP for advanced issues.
• Assist with the deployment and troubleshooting of AI tools to automate workflows and enhance operational efficiency across the company.
• Manage and facilitate the transition to cloud services (e.g., Microsoft 365, Azure), ensuring smooth access, data management, and integration with existing systems.
• Collaborate with HR and the onboarding team to provide IT setup and smooth technology onboarding for new hires, including account creation and device setup.
• Provide training on technology tools, devices, and self-service troubleshooting to improve employee efficiency and reduce downtime.
• Perform general office upkeep, including small repairs, hanging TVs, moving office furniture, and ensuring cleanliness in common areas.
• Assist with various hands-on tasks around the office, such as light installations, managing equipment, and addressing odd and end tasks that arise.
• Oversee janitorial services and coordinate with external vendors to ensure the office environment is clean, safe, and well-maintained.
• Assist with setting up conference rooms and facilities for meetings or company events, ensuring technology and facilities are prepared and functional.
• Travel between job sites, model homes, and offices as needed to provide timely onsite support and ensure all technology and facilities are operational.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 2-4 years of experience in IT support, network administration, or helpdesk roles, preferably in construction or field-based environments.
• Expertise in diagnosing and resolving technical issues independently or with vendor support, managing IT setups across multiple locations, and deploying equipment efficiently.
• Strong interpersonal skills to convey technical concepts to non-technical users, manage external IT relationships, and coordinate projects across field or remote sites.
• Proficient in maintaining records, troubleshooting guides, conducting audits, and balancing multiple priorities to ensure smooth operations in fast-paced environments.

Nice-to-haves

• Experience with cloud services such as Microsoft 365 and Azure.
• Familiarity with AI tools and their deployment in a business environment.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Referral program