IT Application and Hardware Administrator

Mid Penn Bank - Harrisburg, PA

Full-time - Entry Level

Harrisburg, PA

Credit Intermediation and Related Activities

About the position

The IT Application and Hardware Administrator at Mid Penn Bank plays a crucial role in managing, maintaining, and supporting various application infrastructures and user-facing hardware. This position is essential for ensuring that the bank's technology systems operate smoothly and efficiently, which directly impacts the overall banking experience for customers. The administrator will proactively identify potential issues within the application and hardware environments and implement solutions or make recommendations for improvements. This role also involves providing technical support to staff and reporting relevant information to the immediate supervisor, ensuring that all inquiries or requests for information are addressed promptly. In terms of application administration, the IT Application and Hardware Administrator will be responsible for installing, configuring, and administering various software applications that support business operations. This includes core banking systems, lending applications, and IT management tools. The administrator will monitor application performance, troubleshoot software issues, and collaborate with the System Team to implement necessary updates and enhancements. Ensuring data integrity, security, and compliance within applications is a critical aspect of this role. On the hardware side, the administrator will set up and deploy user-facing hardware such as desktops, laptops, printers, and phones. This includes performing installations, updates, and upgrades on end-user devices, diagnosing hardware issues, and maintaining an accurate inventory of user-facing hardware. Collaboration with procurement to order new hardware that meets compatibility and standards is also part of the job. The role requires a strong focus on security and compliance, as the administrator will implement security measures on user-facing hardware and applications, assist the Information Security team, and contribute to data protection efforts. Collaboration with cross-functional teams, including Help Desk, Network Team, and external vendors, is essential for resolving complex technical issues and aligning hardware and application strategies. Continuous improvement is a key responsibility, as the administrator will proactively seek opportunities for process enhancement and participate in technology evaluations to recommend upgrades. The position may require travel to other physical locations to address various problems, and the administrator will be expected to maintain current knowledge of industry-specific technology trends and applications. Overall, this role is vital for supporting the bank's core processing systems and ensuring that staff have the necessary tools and training to perform their jobs effectively.

Responsibilities

• Installs, configures, and administers various software applications to support business operations.
• Monitors and manages application performance, addressing any issues that arise promptly.
• Diagnoses and troubleshoots software issues, providing timely resolution or escalation as needed.
• Collaborates with System Team to implement updates, patches, and enhancements.
• Ensures data integrity, security, and compliance within applications.
• Sets up and deploys user-facing hardware such as desktops, laptops, printers, phones, and peripherals.
• Performs hardware installations, updates, and upgrades on end-user devices.
• Diagnoses and troubleshoots user hardware issues, providing timely resolution or escalation as needed.
• Maintains an inventory of user-facing hardware and ensures accurate asset tracking.
• Collaborates with procurement to order new hardware, ensuring compatibility and adherence to standards.
• Implements security measures on user-facing hardware and applications.
• Assists Information Security access administration team, ensuring compliance with company security policies.
• Contributes to data protection efforts by adhering to data privacy regulations and best practices.
• Works closely with cross-functional teams to align hardware and application strategies.
• Assists IT Team on various projects.
• Collaborates with external vendors and support teams to resolve complex technical issues.
• Proactively identifies opportunities for process improvement, automation, and efficiency enhancement within application and hardware management.
• Participates in technology evaluations to recommend upgrades and enhancements to hardware and applications.
• Travels to other physical locations when necessary to solve various problems.
• Manages, maintains, and supports various application infrastructures, and the hardware that is used by them.
• Implements needed and requested changes utilizing a project format that is planned and approved in a methodical and responsible fashion while communicating appropriately with the manager and team.
• Maintains current knowledge of the various applications utilized by the organization; keeps current on all industry-specific emerging technology trends.
• Supports end users with the Bank's core processing systems, integrated or ancillary technologies and applications in a Citrix environment.
• Actively seeks and engages in learning and development opportunities to ensure peak performance by completing and/or demonstrating the following: Partners with manager to complete a written Individualized Development Plan that aligns with achieving current performance expectations and supporting potential career goals.
• Applies newly learned knowledge and skills on the job.
• Shares information with others that may benefit from his/her expertise.
• Seeks coaching and feedback to ensure high performance.
• Provides technical assistance to end-users, addressing hardware and application-related inquiries and problems.
• Provides IT training to staff, as appropriate.
• Offers guidance and training to users on hardware and software usage.
• Creates and updates user documentation, guides, and FAQs to facilitate self-help resources.
• Responds to inquiries relating to his/her Applications and/or Hardware within given time frames and within established policy.
• Documents detailed problem resolutions to enhance Knowledge Base of used applications and hardware.
• Utilizes the organization's current report writing tools to create or update special request reports.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.

Requirements

• Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
• Proven experience in application administration and end-user hardware management.
• Proficiency in deploying, configuring, and troubleshooting hardware and software.
• Familiarity with operating systems (Windows, macOS, Linux) and bank related productivity software.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a collaborative team environment.
• Knowledge of IT security best practices and data privacy regulations.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL) are a plus.
• A minimum of three (3) years' related experience normally required.

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL) are a plus.

Benefits

• Comprehensive range of flexible benefits to support personal and financial well-being.
• Opportunities for professional development and skill enhancement.
• Inclusive culture that encourages collaboration and idea sharing.