IT Application Business Analyst Developer Co-op Spring 2025

$41,600 - $41,600/Yr

Mass Dept Of Transportation Office - Boston, MA

Full-time - Intern

Boston, MA

1,001-5,000 employees

About the position

The Business Analyst Co-op at MassDOT is responsible for analyzing, configuring, managing, and reporting on the application portfolio, particularly focusing on the Registry of Motor Vehicle's Core Driver Licensing and Vehicle Registration system. This role involves collaborating with various stakeholders to gather and document business requirements, identify process improvements, and ensure that the applications meet user expectations. The position serves as a liaison between business units and IT, facilitating communication and project scope definition.

Responsibilities

• Work with various stakeholders and application owners to solicit, review, analyze, define, and document overall business requirements.
• Analyze user system needs and issues and identify potential process improvements.
• Prepare specifications for custom reports and queries from vendors, end users, and IT leadership.
• Support Applications initiatives in the development of work plans, estimates, and timelines.
• Gather and document workflow, high-level and detailed gap analysis, and business and technical requirements.
• Manage system improvements in coordination with business, vendors, and application development teams.
• Ensure all support tickets are documented with status, customer communications, and full description of the problem/resolution daily.
• Ensure effective communications between the business, internal IT staff, and vendors.
• Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements.
• Lead initiatives to enhance application capabilities.
• Escalate issues that require executive attention.
• Maintain and manage current state and future state documentation, help build business requirements for projects.
• Develop use case scenarios for user acceptance testing process.
• Perform data analysis and provide reporting as requested.

Requirements

• Proficient with Microsoft Office, especially Word and Excel.
• Strong data analysis skills and experience with SharePoint and SaaS applications.
• Excellent written, verbal, and analytical skills.
• Ability to effectively communicate and build consensus across various project stakeholders.

Nice-to-haves

• Ability to define, manage and exceed customer expectations.
• Strong intellectual curiosity and capacity for professional growth.
• Attention to detail with the ability to manage multiple priorities.
• Familiarity with Web and SAAS cloud applications and configuration.

Benefits

• Hourly wage of $20 per hour.
• Potentially eligible for a hybrid work schedule.