State of Massachusetts - Boston, MA
posted about 2 months ago
Full-time - Intern
Boston, MA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support
About the position
The Business Analyst Co-op at MassDOT is responsible for analyzing, configuring, managing, and reporting on the MassDOT application portfolio, particularly focusing on the Registry of Motor Vehicle's Core Driver Licensing and Vehicle Registration system. This role involves collaborating with business units, application development teams, and infrastructure teams to identify system improvements and ensure that business needs are met. The analyst will document requirements, manage system enhancements, and serve as a liaison between business and IT for RMV initiatives.
Responsibilities
- Work with various stakeholders and application owners to solicit, review, analyze, define, and document overall business requirements.
- Analyze user system needs and issues and identify potential process improvements.
- Prepare specifications for custom reports and queries from vendors, end users, and IT leadership.
- Support Applications initiatives in the development of work plans, estimates, and timelines.
- Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes.
- Manage system improvements in coordination with business, vendors, and application development teams.
- Ensure all support tickets are documented with status, customer communications and full description of the problem/resolution daily.
- Ensure effective communications between the business, internal IT staff, and vendors.
- Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements.
- Lead initiatives to enhance application capabilities.
- Escalate issues that require executive attention.
- Maintain and manage current state and future state documentation, help build business requirements for projects - Short term and long term.
- Develop use case scenarios for user acceptance testing process.
- Perform data analysis and provide reporting as requested.
Requirements
- Ability to define, manage and exceed customer expectations.
- Strong intellectual curiosity and capacity for professional growth.
- Perform with a strong sense of urgency.
- Attention to detail with the ability to manage multiple priorities.
- High level of professionalism and focus on quality.
- Familiarity with Web and SAAS cloud applications and configuration.
- Proficient with Microsoft Office with strong Word and Excel skills.
- Excellent written, verbal, and analytical skills.
- Ability to effectively communicate and build consensus across various project stakeholders including IT management, business customers and other IT colleagues and team members.
Benefits
- Inclusive culture and career opportunities at MassDOT.
