IT Application Development Manager AO Premium Services & Clubs

United Airlines - Houston, TX

Full-time - Mid Level

Houston, TX

Air Transportation

About the position

The IT App Dev Manager - AO Premium Service & Clubs at United Airlines is responsible for overseeing the strategic and operational technology for Premium Services and airport lounges. This role involves planning and delivering new solutions to enhance customer experience and operational efficiency, while managing vendor partnerships and leading agile development teams. The manager will also analyze data to align features with business goals and ensure smooth coordination between teams for effective application delivery.

Responsibilities

• Oversee strategic and operational technology for Premium Services and airport lounges.
• Plan and deliver new solutions to improve customer experience and operations.
• Develop strategies for functionality based on business functions and technical dependencies.
• Drive agile development and testing teams by creating detailed requirements and user stories.
• Own deadlines and remove roadblocks to ensure on-time and within-budget delivery.
• Facilitate discussions for systematic updates to deliver product value based on system architecture knowledge.
• Define the vision and strategic direction for Digital Technology products within Premium Services and Airport Lounges.
• Manage vendor partnerships to deliver application capabilities from roadmap through deployment and maintenance.
• Analyze data to ensure features align with product goals and deliver business value.
• Conduct on-site observations to identify solutions that improve operations and customer experiences.
• Support airport teams in deployments, testing, and issue resolution.
• Provide training and documentation for airport teams to ensure successful implementation of solutions.
• Stay ahead of emerging technologies and trends that could benefit lounge operations and customer experience.
• Influence business through storytelling and visual presentations.
• Collaborate with teams to provide daily operational support and ensure seamless application delivery.

Requirements

• Bachelor's degree in Computer Science, Business, Engineering, or relevant field.
• Experience in product management of customer-facing software solutions.
• Knowledge of modern software development processes and delivery models.
• Familiarity with Agile and Scrum methodologies.
• Ability to write business/system requirements and user stories, and manage a product backlog.
• Strong negotiation skills for managing IT contracts.
• Ability to triage and resolve production support situations quickly.
• Excellent oral and written communication skills.
• Solid project management skills including prioritization and organization.
• Ability to work with distributed teams effectively.
• Strong problem-solving and decision-making skills.
• Understanding of digital platforms, tools, and emerging technologies.

Nice-to-haves

• Experience in the aviation industry.
• Understanding of APIs and experience with Postman/Fiddler or similar tools.
• Analytical skills to use SQL/PowerBI for reporting and insights.
• 2-3 years of customer-facing software development experience.
• 2-3 years in a business analyst role.
• 2-3 years in operations or continuous improvement.
• Recent experience in hospitality and providing premium customer experiences.
• Experience with Jira, Confluence, Figma, ServiceNow, Miro, or related tools.
• Prior experience in airport operations.

Benefits

• Parental leave
• 401k
• Space available travel privileges
• Employee-run Business Resource Group communities