Jobot - Houston, TX
posted 4 months ago
As an IT Application Support Technician, you will play a crucial role in providing technical support to end-users, ensuring that they can effectively utilize the medical devices and applications provided by our company. You will be part of a dedicated team that is committed to delivering high-quality support to our customers, which include operations staff and leadership at various hospitals across the nation. Your primary responsibility will be to serve as the second line of support for all end-user incidents and service requests, requiring you to possess a genuine interest in helping people and the patience to assist non-tech savvy users. In this role, you will be expected to handle more complex issues that require in-depth troubleshooting knowledge. You will need to demonstrate intermediate knowledge of Windows Operating Systems, specifically Windows 7 and Windows 10, as well as an understanding of enterprise ticketing systems such as ServiceDesk Plus or ServiceNow. Additionally, you will be responsible for understanding networking concepts, including TCP/IP, DHCP, and DNS, as well as security permissions and their applications. Familiarity with mobile devices, particularly iOS, will also be beneficial in this position. This position offers a competitive salary and opportunities for ongoing education and professional development, making it an excellent choice for those looking to advance their careers in IT support within the healthcare sector. You will be joining a company that values a great culture and is dedicated to providing the highest quality medical equipment to patients in need.