IT Asset Management Analyst

Delmock Technologies - Laurel, MD

Full-time

Hybrid - Laurel, MD

Professional, Scientific, and Technical Services

About the position

Delmock Technologies, Inc. (DTI) is seeking an IT Asset Management Analyst to support the IT Asset Manager in maintaining the HAM Pro/SAM Pro modules. This role involves enhancing, testing, and upgrading these modules, developing internal operating procedures, creating asset records for new purchases, reconciling asset licenses, and preparing reports. The analyst will play a crucial role in improving IT asset management processes and ensuring compliance with standards.

Responsibilities

• Evaluating, developing, and documenting IT hardware and software asset management processes and procedures to increase efficiency, reduce costs, and mitigate risks.
• Leading projects to implement process, system, and asset management tool improvements.
• Maintaining policy, process, standards, and procedure documentation.
• Monitoring ITAM standards control compliance.
• Producing system metrics and KPIs, and assisting in producing reports and scorecards to reflect the state of ITAM and IT.
• Monitoring data quality and coordinating verification activities.
• Reconciling software licenses against installed instances to measure and report on software license compliance.
• Administering the IT Hardware and Software asset modules in ServiceNow, including implementation, optimization, and architecture of the service catalog and associated workflows.

Requirements

• 5 years of experience working in IT Asset Management.
• Experience in analyzing IT asset data for cost, risk, and compliance.
• Experience with managing IT assets through the lifecycle.
• Understanding of software licensing and how hardware configurations impact licensing.
• Experience with or the ability to learn how to use Inventory Management Systems, ServiceNow Asset Module, Microsoft SCCM.
• Experience maintaining an IT Hardware or Software asset repository.
• Experience producing reports and presentations.
• Knowledge of Asset Management best practices.
• Working knowledge of asset discovery tools such as SCCM and ServiceNow to extract and analyze asset information.
• Experience with ServiceNow Asset Module (HAM/SAM).

Nice-to-haves

• IAITAM Certifications
• CSAM Certification

Benefits

• Dynamic work environment
• Opportunities for community involvement
• Commitment to corporate social responsibility