IT Assistant

308 STATE BUREAU OF INVESTIGATION - Oklahoma City, OK

Part-time,Full-time - Entry Level

Onsite - Oklahoma City, OK

10,001+ employees

About the position

The IT Assistant position at the State Bureau of Investigation involves providing administrative support and technical services related to management information systems within a state agency. The role includes coordinating requests for services, assisting users with system applications, and managing IT inventory and procurement processes. This position is essential for ensuring effective communication between users and technical staff, as well as maintaining the performance of information systems.

Responsibilities

• Coordinate all IT procurement and contracting processes.
• Draft and revise IT related documentation as directed.
• Oversee all IT inventory, including issuing asset tags and updating the inventory system.
• Serve as the primary point of contact for technical support tickets, monitoring and assigning tickets, and resolving minor network or PC related issues.
• Confer with users to identify requirements for information services and coordinate with operations or applications staff to provide required services.
• Maintain an inventory of management information services equipment, supplies, and materials.
• Provide training and assistance to users on various types of software and hardware.

Requirements

• Bachelor's degree or equivalent combination of education and experience in computer operations, production scheduling, or related fields.
• For Level II: One year of qualifying experience in providing information services and computer support.
• For Level III: Two years of qualifying experience in providing information services and computer support.

Nice-to-haves

• Experience with specific types of computer operating systems or networks.
• Familiarity with technical terminology and modern office practices related to management information systems.

Benefits

• Full-time employment with a competitive salary.
• Opportunities for career advancement within the state agency.