IT Audio Visual Engineer

Desert Diamond Casino - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

1-10 employees

Amusement, Gambling, and Recreation Industries

About the position

The Audio Visual Engineer at Desert Diamond Casino West Valley plays a crucial role in ensuring the seamless operation of the casino's audio visual (A/V) equipment and systems. Under the direct supervision of the IT Support Manager, this position is responsible for coordinating, tracking, designing, setting up, testing, operating, and repairing A/V systems. The engineer will deliver a full range of A/V services to both team members and guests, exercising independent judgment and discretion in their work. This includes troubleshooting technical issues and maintaining a comprehensive knowledge of various product platforms. The role also involves designing and performing new system installations and upgrades to existing systems and components, ensuring that all A/V equipment is operational and meets the needs of the casino's events and activities. In addition to maintaining existing audio video equipment, the engineer will be responsible for inventory management, deploying, retrieving, and storing equipment for conference events. Quick response to any A/V system malfunctions or outages is essential, as is the ability to perform necessary corrective actions promptly. The engineer will coordinate the use of A/V equipment for internal and external clients, support and review A/V capabilities available for guests, and provide technical advice and support to resolve problems or identify equipment needs. The role also includes designing new systems and enhancements to existing systems, installing new hardware, upgrading software, and performing preventative and corrective maintenance on equipment as required. Other duties may be assigned as necessary to support the casino's operations.

Responsibilities

• Maintains existing audio video equipment as required to keep all systems operational.
• Inventories, deploys, retrieves and stores equipment in support of conference events.
• Quickly responds to casino A/V systems malfunction/outage, performs necessary corrective actions to remedy problems in minimal time period.
• Coordinates use of A/V equipment in support of internal and external clients.
• Supports and reviews AV capabilities available for guests.
• Sets up, operates, and demonstrates how to use a wide variety of audio video equipment.
• Provides technical advice and support to resolve problems or identify equipment needs.
• Designs new systems and enhancements/upgrades to existing systems.
• Installs new hardware and upgrades software as directed.
• Performs preventative and corrective maintenance on equipment as required.

Requirements

• High school degree or GED plus 5 years experience in a commercial audio video support environment.
• Experience with Tripleplay, Biamp, Crestron and Pharos lighting systems preferred.
• Experience within the Gaming, Conference, Sports Betting or Hospitality industry preferred.
• Must be 18 years of age or older.
• No felony, theft or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license.
• Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
• Knowledge of basic A/V setup, management, and take down for large and small scale events in hospitality, conference and casino environments.
• Knowledge of guest service standards and procedures.
• Knowledge of audio video hardware.
• Ability to perform preventive and corrective maintenance on audio video equipment.
• Ability to communicate technical guidance and instruction to users on the use of audio video equipment and systems.
• Ability to determine equipment/systems problems and to coordinate solutions.
• Ability to foster a cooperative work environment.
• Ability to communicate, read, and write clearly in basic English.
• Ability to communicate effectively, both orally and in writing.
• Ability to demonstrate outstanding guest service at all times.
• Records maintenance skills.
• Technical writing skills.

Nice-to-haves

• Experience with advanced A/V technologies and systems integration.
• Familiarity with event planning and coordination in a hospitality setting.

Benefits

• Flexible schedules
• Paid time off
• Tuition assistance
• Insurance options
• Career advancement opportunities