IT/AV Support Specialist (Full-Time)

Circuit Of The Americas - Del Valle, TX

Full-time - Entry Level

Del Valle, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The IT/AV Support Specialist at Circuit of The Americas (COTA) is an entry-level position responsible for providing both IT and AV support. This role involves maintaining essential IT operations, troubleshooting technical issues, and ensuring the smooth operation of AV equipment during various events. The specialist will work closely with employees and clients to ensure effective use of technology and equipment, contributing to the overall success of events held at this premier entertainment destination.

Responsibilities

• Maintain essential IT operations including OS, security, applications, servers, and email.
• Take on business-critical IT tasks and system improvements.
• Research and evaluate emerging technologies.
• Install, configure, and support workstations, peripherals, and printers.
• Analyze needs, identify vulnerabilities, and improve efficiency/accuracy.
• Implement application/software upgrades and troubleshoot performance issues.
• Partner with employees to share software and hardware knowledge and provide technical support.
• Assist in installing new A/V equipment and modifying existing systems.
• Provide audio/video support before, during, and after events.
• Consult with clients to ensure confidence in A/V equipment and event execution.
• Adjust production setups based on changing client plans during events.
• Help set up, break down, and troubleshoot A/V equipment.
• Maintain and organize A/V equipment in storage rooms, including repairs and testing.

Requirements

• Two years of experience in IT support.
• Solid knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring.
• Excellent interpersonal and communication skills (written & verbal).
• Ability to maintain confidentiality.
• Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki).
• Certifications: CompTIA Network+, CCNA or equivalent.
• Good understanding of 802.11 RF performance/reliability.
• Experience with basic firewall configuration (Cisco ASA, FortiGate, pfSense).
• Familiarity with RF, Cable & IPTV solutions, fiber/copper networking.
• Proficiency in troubleshooting, documentation, and organization.
• Ability to maintain composure under pressure.

Nice-to-haves

• Project management experience.
• Professional IT certifications (CompTIA Security+, CCNP, etc.).
• Experience with Dante & Cobranet audio over IP systems.
• Video over SDI and fiber.
• IP and RF video systems.
• BSS control systems.
• Tricaster and/or similar video switchers.
• DiGiCo and Yamaha mixers.
• Bachelor's degree (or equivalent) in computer science, preferred.