State Of New Mexico - Santa Fe, NM

posted 5 months ago

Full-time - Mid Level
Santa Fe, NM
Executive, Legislative, and Other General Government Support

About the position

The IT Business Analyst II position within the Office of the State Engineer (OSE) and the Interstate Stream Commission (ISC) is a critical role that supports the agency in managing New Mexico's water resources. The OSE is responsible for the supervision, measurement, appropriation, and distribution of surface and groundwater, while the ISC focuses on the investigation, protection, conservation, and development of these resources. This position is situated within the Information Technology Systems Bureau (ITSB), which plays a vital role in ensuring that the agency's IT systems effectively support its mission. As an IT Business Analyst II, the primary responsibility is to provide support in conducting testing and quality assurance tasks. This includes the development and approval of test and use cases, organizing agency testing teams, validating vendor and in-house testing results, and certifying operational readiness. The Business Analyst will also be responsible for status reporting and delivering training on the testing process to ensure consistency across the organization. This role requires the development of clear systems requirements documentation to support customer requests for new systems or modifications to existing systems. The Business Analyst II will collaborate with IT Applications Development and GIS team members in an agile scrum environment to analyze business processes, define requirements, and create business cases for complex technology developments. This involves proposing appropriate IT solutions that align with departmental goals and ensuring that adopted technology strategies continue to support these objectives. The position also entails interviewing employees and customers to analyze policies and operational methods, participating in user acceptance testing, developing test plans, and contributing to the continuous quality improvement of internal systems and solution delivery processes. The ideal candidate will possess a blend of information technology and business administration experience, with strong communication skills to gather and document requirements effectively. They will thrive in a fast-paced environment and be adept at managing multiple tasks while maintaining excellent organizational skills. This position supports all programs within the OSE/ISC and indirectly serves the public, industry, and other governmental agencies.

Responsibilities

  • Conduct testing and quality assurance tasks for IT systems.
  • Develop and approve test and use cases for agency projects.
  • Organize agency testing teams and validate testing results.
  • Certify operational readiness of IT systems and processes.
  • Provide status reporting on testing processes and outcomes.
  • Deliver training on testing processes to ensure consistency across the organization.
  • Develop clear systems requirements documentation for new systems and modifications.
  • Collaborate with IT Applications Development and GIS teams in an agile scrum environment.
  • Analyze business processes and define requirements for technology developments.
  • Propose IT solutions that align with departmental goals and strategies.
  • Interview employees and customers to analyze policies and operational methods.
  • Participate in user acceptance testing and develop test plans.
  • Contribute to continuous quality improvement of internal systems.

Requirements

  • Bachelor's degree in any field.
  • Four (4) years of experience in information technology or business analysis.
  • Experience in both information technology and business administration.
  • Proven ability to communicate professionally and gather requirements.
  • Experience in documenting, analyzing, and presenting opportunities.
  • Familiarity with MS Teams and Project Planner.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Ability to adapt and thrive in a fast-paced environment.

Nice-to-haves

  • PMI-PBA certification may be preferred.
  • Experience in agile methodologies.
  • Knowledge of water resource management systems.

Benefits

  • Competitive salary range of $38.44 - $61.50 hourly.
  • Regular full-time position with permanent status.
  • Opportunities for professional development and training.
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