IT Business Analyst - Logistics

Mercedes-Benz Group - Charleston, SC

Full-time

Charleston, SC

Merchant Wholesalers, Durable Goods

About the position

The IT Business Analyst for Logistics at Mercedes-Benz Vans plays a crucial role in supporting business partners throughout the IT Demand Management process. This position focuses on researching and initiating technical changes to enhance business processes, providing advanced IT support, and maintaining internal IT processes and documentation. The role emphasizes collaboration, innovation, and the application of best practices to drive improvements in mobility solutions.

Responsibilities

• Provides technical IT support during incidents which are often varied and non-routine
• Conducts analysis of client's business and functional requirements and binds them with business processes
• Assesses scope and impact of client business needs and assists with formal requirement documentation
• Develops changes and solutions using programming languages
• Leads IT changes and releases
• Creates and manages timelines and implementation plans
• Studies the impact and benefits of technology
• Acquires, improves and applies a broad toolkit of best practices and methodologies
• Selects and applies analysis methods (actual analysis) and determines a course of action based on guidelines
• Supports in determining the target state by applying creative, agile methods and procedures
• Organizes and may lead workshops to derive the target solution on the basis of the target state
• Coordinates the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution
• Supports and maintains internal IT processes (ex: Incident Management) and associated documentation
• Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
• May be required to provide after-hours / on-call duty support
• Participates in the plant expansion and other projects
• Participates in regular scheduled team meetings
• Performs other duties as assigned
• Responsible for Application Operations for all business systems in their area.

Requirements

• Bachelor's degree and 2+ years of relevant working experience, preferably in Computer Science, Information Technology, or related field
• Experience in IT Demand Management/Business Consulting
• Project Management experience (leading projects, major changes/releases or work packages)
• Basic Technical skills (ex: programming/software engineering/database administration)
• Excellent communication and presentation skills
• Excellent troubleshooting and problem-solving skills
• Basic understanding of IT security and data security
• Excellent Knowledge of incident and problem management
• Proficient in agile methodology and principles

Benefits

• Excellent compensation and benefits plan with 401k matching