Allcom Global Services - Blair, NE
posted 4 months ago
Great Plains Communications is looking for an experienced IT Business Analyst - Order Management professional to join our growing team. The individual hired for this remote position must be located in either NE, IN, IA or CO. This position will identify, create, implement, and help design an efficient order management process that is engaging and easy to use as it relates to the ability to create, provision, manage, and process orders for a spread of telecommunications products. The successful candidate will partner with GPC's consultants to create an efficient and effective order management experience. The IT Business Analyst will provide technical knowledge in the design, configuration, implementation, maintenance, and support of platforms related to order management. This role will perform critical analysis of test results and deliver solutions to problem areas. The analyst will provide a variety of services ranging from day-to-day support, maintenance, design, development, and troubleshooting to improve, advance, or simplify the order management experience. Additionally, the analyst will provide leadership or project management within application development teams to deliver coordinated software solutions. Key duties include defining standards and procedures, refining methods and techniques for creating a positive order management experience, and establishing best practices for application software development and deployment. The analyst will partner with other departments on application selection, support, and implementation, analyze business processes, recommend improvements to optimize the customer experience, and manage vendor selection and management. The role also involves measuring and tracking KPIs on all IT projects to understand ROI and value creation, driving efficiency through automation, and communicating process improvements with stakeholders. The IT Business Analyst will collaborate with architecture and engineering teams on configuration and development to deliver solutions, develop functional design standards and methodologies, ensure all technical designs meet security and data architecture requirements, and distill requirements into appropriate discovery work plans. The analyst will also create test cases, drive business training, and support applications on day-to-day administration and configuration, performing other related duties as assigned by management.