IT Business Analyst

Unclassified - Tampa, FL

Part-time - Entry Level

Remote - Tampa, FL

About the position

As part of Loggerhead's Information Technology (IT) team, the IT Business Analyst will serve as a crucial liaison between various business units and technology teams. This role is designed to define processes and identify opportunities for process improvement. The IT Business Analyst will be responsible for documenting stakeholder requirements, measuring and monitoring process efficiency, and developing and managing projects. This position requires coordination of implementation, testing, training, and communication efforts with vendors and multiple business groups. It is a business-facing and technology-facing role that demands excellent communication and organizational skills to create alignment among multiple sponsors. This is an excellent opportunity for personal growth within an emerging industry leader, positioning the candidate for further advancement within the organization. A typical day in this role may involve partnering with stakeholder teams across business units such as Finance, Sales, and Operations to collaboratively develop necessary analysis and documentation. The IT Business Analyst will communicate effectively with production, managerial, and executive teams, continuously evaluating, analyzing, and communicating IT systems requirements while maintaining systems processes. This includes delivering monthly status reports to all relevant parties. The role also involves authoring and updating internal and external documentation, formally initiating and delivering requirements and documentation, and conducting daily systems analytics to maximize effectiveness and troubleshoot problems. The IT Business Analyst will be expected to develop meaningful and lasting relationships with partners for optimized systems integration, responding to questions and concerns from managers and executives with supporting research and recommendations. They will drive the identification of requirements across business units and identify substandard systems processes through the evaluation of real-time data. Additionally, the IT Business Analyst will serve as a thought leader for technical business processes, create and implement management plans for projects, and determine user requirements for IT systems in production to ensure maximum usability.

Responsibilities

• Serve as a liaison between business units and technology teams to define processes and identify improvement opportunities.
• Document stakeholder requirements and measure/monitor process efficiency.
• Develop and manage projects, coordinating implementation, testing, training, and communication efforts with vendors and business groups.
• Partner with stakeholder teams across business units to develop necessary analysis and documentation.
• Communicate effectively with production, managerial, and executive teams.
• Evaluate, analyze, and communicate IT systems requirements on a continuing basis.
• Maintain systems processes and deliver monthly status reports to appropriate parties.
• Author and update internal and external documentation, formally initiating and delivering requirements and documentation.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Develop relationships with partners for optimized systems integration and respond to questions from managers and executives.
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Serve as a thought leader for technical business processes.
• Create and implement management plans for projects.
• Determine and develop user requirements for IT systems in production.

Requirements

• 2+ years experience in business analysis, project management, or similar role within the insurance, financial services, or related industries.
• Bachelor's Degree or higher in a Business or Information Technology discipline or related field of study.
• Strong leadership and organizational skills.
• Ability to communicate effectively (verbal, written, presentation) to all levels of the organization.
• Experience working in a team-oriented and collaborative environment.
• Strong change management skills and a desire to make a difference.
• Ability to apply cost/benefit analysis in assessment and recommendation of new system solutions.
• Ability to manage multiple projects in accordance with PMO standards and processes.
• Understanding of project management methodologies (e.g., Agile, Scrum) and experience working within cross-functional teams.
• Analytical and critical thinking skills, with the ability to assess risks and make data-driven decisions.

Nice-to-haves

• Property & Casualty experience preferred.
• CBAP certification is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Tuition reimbursement
• Vision insurance