IT Business Analyst

The Fay Group - Farmers Branch, TX

Full-time - Mid Level

Farmers Branch, TX

Personal and Laundry Services

About the position

The IT Business Analyst at The Fay Group plays a crucial role in identifying opportunities for improvement in systems and processes. This position serves as a bridge between business stakeholders and the IT department, ensuring that technology solutions meet business needs and drive efficiency. The analyst collaborates with stakeholders to refine IT business objectives, translates requirements into technical deliverables, and supports project alignment with organizational goals.

Responsibilities

• Collaborate with stakeholders to define and articulate information, process needs and challenges.
• Translate and refine business needs into functional specifications and technical requirements, including process flow, business case, features list, use case and templates.
• Conduct gap analysis to identify opportunities for process improvement and system enhancements.
• Solicit and analyze project requirements using interviews, workshops and data analysis; conduct data and process analysis on an ongoing and ad hoc basis.
• Assist in the testing and validation of solutions to ensure business objectives are met.
• Partner with leadership to establish and engineer technology requirements as defined.
• Manage product backlogs in Azure DevOps, or a similar platform, including the build-out of user stories and attend agile scrum meetings.
• Deploy and audit user acceptance testing as required.
• Assist with overall BA efficiency through continuous learning and process improvement.
• Stay updated on industry trends and emerging technologies to recommend innovative solutions.
• Develop domain knowledge of Fay's business to include an understanding of organizational objectives.
• Ensure compliance with Fay's policies, processes, and practices.
• Model Fay's Values, Operating Principles, ethical standards, professionalism and code of conduct.

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field (or equivalent combination of years of experience with High School diploma/ GED) required.
• 3+ years' experience as an IT Business Analyst or Systems Analyst.
• 3+ years' experience learning and translating business process needs including requirements elicitation, backlog management, creating process flows, features list, use cases and user stories.
• 3+ years' experience with data analysis including basic SQL, interpreting results to validate business data needs and troubleshooting.
• Previous experience working in an agile scrum environment with solution design teams preferred.
• Ability to analyze and interpret data to identify opportunities and propose solutions.
• Strong analytical skills.
• Strong problem-solving skills; ability to develop creative solutions to complex business problems.
• Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders.
• Strong verbal and written communication skills.
• Strong project management skills.
• Strong attention to detail; strong compliance orientation; high quality of work product.
• Ability to prioritize; effective time management.
• Strong interpersonal skills; collaborative work style; high team-orientation.
• Open to change; agile; high learning agility.
• Self-directed; ability to proactively ask questions and surface issues/ concerns.
• Professional maturity, integrity, ability to maintain confidential data and information.
• Strong business acumen; strong fiscal and technical aptitude.
• Strong skills in MS Word, Excel, and PowerPoint.

Nice-to-haves

• Experience with Azure DevOps or similar platforms.
• Familiarity with agile methodologies and scrum practices.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and continuous learning.
• Participation in philanthropic initiatives through Fay Cares!
• Diversity and inclusion programs.